Terms & Conditions
The following terms and conditions apply to all orders from Shea’s Bakery, LLC, regardless of signed contract or not.
All orders require at least 50% deposit at the time the order is placed to reserve your event date. Full payment is due one week prior to fulfillment.
The client agrees to colors, designs, sizes, servings and flavors upon placement of the order. Upon final payment and pickup or delivery of the order, the product is accepted “as is” and no refunds will be issued.
One week prior to order fulfillment is the final date for any changes of colors, sizes, designs, servings or flavors.
Delivery charges are dictated by an outside service and based upon delivery distance and time.
We reserve the right to use creative judgment or make adjustments where we feel necessary in order to maintain the quality and workmanship of our designs but also preserve the interpretation of your design to the best of our abilities.
All goods will be photographed and we reserve the right to use any photographs for display or promotion.
Our products may contain or come in contact with milk or milk products, wheat, nuts, soy and other allergens. You agree to notify your guests of this risk and hold us harmless due any allergic reactions.
Any orders placed with less than two(2) weeks notice require payment in full at the time the order is placed, provided that the date is available.
This disclaimer for orders placed online through email or over the phone serves as acceptance of the terms and conditions in lieu of signing an agreement before placing an order. Once said order is processed, the client agrees to the terms and conditions set forth on this page.
If your cake/cupcakes require equipment that we provide such as cake stands, cupcake stands or otherwise stipulated, a security deposit must be left with us at the time of final payment in order to ensure the safe return of our equipment. We will refund this security deposit if the equipment is returned to us in its original condition and undamaged no later than 5 days after the event date. The security deposit for equipment rental will be forfeited if the equipment is not returned as described above.
Tasting consultations can be scheduled for parties that will be serving 150 or more guests and there is a $30 non-refundable fee for this appointment that will be applied to the product cost if an order is placed as a result.
The client assumes ALL liability and responsibility for the condition of the cake once it leaves our possession. Delivery and setup fees are non-refundable.
If an order is cancelled after it has been booked, we lose business from potential clients that were turned away to reserve your event date. Additionally, all of our goods are custom made using perishable, time sensitive ingredients. For those reasons, all non-wedding deposits and/or payments made in full are non-refundable and non-transferable up to one week prior to fulfillment. Wedding cakes are cancelable and deposits refundable up to three weeks prior to fulfillment.
Our Responsibility: Our performance is contingent upon the ability of Shea’s Bakery, LLC to complete the agreement and is subject to labor disputes or strikes, accidents, natural disasters, inclement weather, and other causes beyond our control.
Our mission is to provide you with the best cake design possible. Please keep in mind that we are creating custom baked goods. It is very important to ask as many questions necessary to ensure that what is agreed upon is understood. No question or concern is trivial to us. Cakes are handmade works of art. We will do our best to provide you the design you have envisioned and requested to the best of our ability. Thank you for choosing Shea’s Bakery!